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Of mountains and molehills

Some years ago, I was invited by one of the leading Danish law firms to their annual partners conference. We spent a great day together, exploring how the practice and business of law is evolving and how that might impact their firm.

The CX factor
The CX factor

There’s lot of talk at law firms about client relationships. But for many clients these can still seem hollow words based on one-way relationships.

Bridging the expectation gap

There’s a significant gap in what most law firms deliver in terms of client needs and services and the problem for law firms in how to bridge this gap.