Cambridge Strategy Group Corner

FORESIGHT

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LATEST POST

Of mountains and molehills
[ GOVERNANCE ]
Of mountains and molehills

27 July 2023

Some years ago, I was invited by one of the leading Danish law firms to their annual partners conference. We spent a great day together, exploring how the practice and business of law is evolving and how that might impact their firm.

The CX factor
[ GOVERNANCE ]
The CX factor

31 October 2021

There’s lot of talk at law firms about client relationships. But for many clients these can still seem hollow words based on one-way relationships.

Bridging the expectation gap
[ STRATEGY ]
Bridging the expectation gap

01 May 2021

There’s a significant gap in what most law firms deliver in terms of client needs and services and the problem for law firms in how to bridge this gap.